Freight Management: The Importance of Order Tracking and Reporting

At a52 Fulfillment, we provide our clients with a variety of integrated omni-channel fulfillment services. One of the most important components of these services is freight management. By partnering with all major transportation carriers across North America, we are able to provide our clients with fast and efficient freight management services. Our freight management services allow our clients to better serve their customers.

These days, both accurate order tracking and reporting play a fundamental role in the success of freight management. At a52 Fulfillment, we use the latest technology and workplace management systems to allow our clients and their online customers to systematically track their orders throughout the entire shipping process.

The importance of online order tracking

As e-commerce continues to drive the retail shopping landscape, online order tracking has become increasingly critical to its success. Online order tracking is one of the most important factors in e-commerce because it allows clients to better serve their online customers with accurate shipping details. Providing customers with accurate shipping information and tracking updates lets them know that their business is both dependable and trustworthy, both of which are crucial to customer retention. Online order tracking helps to minimize customer anxiety and buyer remorse.

By implementing an online order tracking system, you can remove a lot of the pressure from your customer service team that would otherwise be spent dealing with phone call inquiries, questions and complaints. Order tracking allows your customer service team to spend more time handling the important issues.


Our freight management services include full freight tracking capabilities so that you and your customers are kept in the loop at all times. When your customers are able to easily track the status of their online order, their custom experience is improved upon and they are far more likely to order again from you in the future.

The importance of freight management reporting

In addition to order tracking, ongoing reporting is instrumental to freight management success. All businesses that handle any type of shipping should have a set of key performance indicators that they track regularly in order to gauge results. Turnaround times, arrival times and inventory accuracy are all metrics that should be regularly reviewed in order to determine whether or not there are areas for improvement.

Freight management reporting can help businesses both identify areas for improvement and make minor adjustments to improve efficiencies. At a52 Fulfillment, our freight management reporting services provide our customers with full transparency and performance results.

If you would like to learn more about the importance of freight management tracking and reporting, please contact us toll free at 866-966-0252. At a52 Fulfillment, we provide complete omni-channel fulfillment services for top global brands. Our services include include: technology integration, reverse logistics, inventory control and branded packaging solutions.